Frequently Asked Questions


  • What is changing with the Buzz Points program?

    To create a better program, Buzz Points will be adjusting how you earn points as well as how much it costs to redeem your points for great rewards. Earning rates and redemptions are being updated together to make the program simpler and easier to understand.

  • When do these changes go into effect?

    February 5, 2018.

  • How will I earn points?

    Just like before, you will earn points simply by using your Buzz Points-enrolled Franklin Savings Bank Debit Card. Points can be earned anywhere and everywhere you shop. Earn more points by shopping at Preferred Local Businesses. A complete list of Franklin Savings Bank’s Preferred Local Businesses can be found here.

  • How many points will I earn?

    With Buzz Points, you earn points anywhere and everywhere you shop with your Buzz Points-enrolled Franklin Savings Bank Debit Card. You will earn 1 point for every $4 spent using your FSB Debit Card. However, when you shop at Preferred Local Businesses, you will earn 1 point for every $2 spent! These Preferred Local Businesses can be found in the “Earn More” tab.

  • What is a Preferred Local Business?

    A Preferred Local Business is one that has partnered with Buzz Points and Franklin Savings Bank to provide additional incentives to reward debit cardholders for shopping with them. A complete list of Franklin Savings Bank’s Preferred Local Businesses can be found here.

  • What is changing with the Directory?

    The Directory will be replaced with our new Earn More tab, which will feature all the Preferred Local Businesses where you can earn additional bonus points for shopping at with your Buzz Points-enrolled Franklin Savings Bank Debit Card.

  • Are the reward types changing?

    No. We will continue to offer the same great selection of local rewards, national gift cards and other reward options. As before, your points may be redeemed at Preferred Local Businesses, as well as local charities.

  • Are national gift cards changing?

    We will continue to offer the same great selection of national gift cards, but all gift cards will now be delivered digitally. No more waiting for a physical gift card in the mail — you’ll be able to redeem and use your rewards much more quickly!

  • How much will a reward cost?

    The cost of a $10 reward at a Preferred Local Business will be reduced from 2,200 points to 1,000 points. Under this new system, your points will be worth more! On February 5, 2018, the value of your points will remain the same.

  • What is happening to my points?

    To implement the change in reward cost and increase the value of your points, Buzz Points will be adjusting your current point balance. If you have 1,000 points, your new balance will be adjusted to 454 points. While you will see your total number of points decrease, your points will be worth more and the total value of your points will remain the same and you will be just as close to that next reward as before!

  • Am I losing points?

    Technically, the number of points you have will decrease. However, the value of your points will remain the same. For example, 2,200 points (a $10 Reward on the old system) will now be 1,000 points (a $10 Reward on the new system).

  • When will my points expire?

    Points will now expire after two years from their issue date if they are not redeemed. Don’t worry: you will receive plenty of warning before your points expire, and we will make sure to show you all the great redemption options available in your area — you’ll never have to worry about where, when or how to use your points!

  • I still have questions. Who can I contact for help?

    Please feel free to reach out to Buzz Points customer service at support@buzzpoints.com or 877.577.2899.