Important Updates from FSB

IRS to Reissue Misdirected Economic Impact Payments – 1/12/2021

On Monday, January 11, 2021, the IRS announced that it will reissue payments to taxpayers who did not receive their second EIP due to a processing error. Payments will be issued directly from the government later this month and may be presented in the form of a paper check or ACH direct deposit. Taxpayers do not need to do anything in order to receive their reissued payment.

You can check the status of your EIP payment by visiting the Get My Payment portal.

Coronavirus Economic Impact Payments Update – 1/5/2021

The federal government is sending a second round of economic impact payments to approximately 140 million eligible Americans through the month of January. Franklin Savings Bank is working closely with the U.S. Treasury to help our customers receive their payments quickly, securely and safely during this challenging time.

What do consumers need to do to receive their economic impact payment?

Recipients don’t need to take any action. According to the government, the IRS will calculate and automatically send 130 million economic impact payments via direct deposit, paper check, or prepaid card. The IRS already has direct deposit information for millions of Americans from the first round of EIPs in April. Consumers can check the status of their payments at IRS.gov/eip.

Once deposited, how quickly will consumers have access to the funds? Is this different for direct deposit and checks?

Americans who have the funds deposited directly into their account will have access to the funds much faster. Waiting for a paper check to be printed and mailed will take longer.

What should customers do if they are expecting a payment or check and it did not come?

The IRS’s “Get My Payment” portal allows consumers to check the status of their payment.

Consumers should be wary of fraudsters who are already attempting to scam people out of their payment, and keep in mind that the government will not contact you by phone, text or email about this payment.The portal will not allow recipients to input any bank account information.

For frequently-asked consumer questions, please see our Economic Impact Payment FAQ for consumers.

Update concerning Economic Impact Payments – 1/4/21

A glitch at the Internal Revenue Service will result in 15-20 million individuals expected to receive their economic impact payments through ACH will instead receive their payments via a paper check. According to the American Bankers Association, the IRS is getting ready to make available an online portal called Get My Payment where individuals can view the status of their EIP status as early as Monday, January 4th. It is unclear if the portal will alert affected recipients who will now be receiving a check instead of an ACH payment.

Please check back for more updates concerning the Economic Impact Payments. We will share them with you as they become available.

Government Stimulus Payment Activity Affecting Mobile Banking Application – 12/30/20

Please note that we are experiencing intermittent trouble with our mobile banking application due the elevated activity being generated as a result of the government stimulus payments currently being processed.  Our technology partners are aware of the issue and are working on a resolution. As an alternative, customers may want to try accessing their account using traditional online banking services hosted through our website.

In addition, we are experience higher than normal call volumes due to inquiries regarding the same stimulus payments.  As a result, our hold times may be longer than normal.  Thank you for your patience as we work hard to service our customers as quickly as possible.

All Franklin Savings Bank offices will be closed to walk-in traffic until further notice. – 11/16/20

Out of concern for the health and safety of our employees, customers and community, we have made the decision to close all of our offices to walk-in traffic until further notice. Public safety is our top priority as cases of COVID-19 continue to rise with widespread infection and community transmission.

Our drive-up services and ATMs will continue to be available to all customers. In-person appointments can be requested and will be evaluated on an individual basis.

We encourage all customers to take advantage of FSB’s electronic services to conduct banking transactions, including:

  • Online Banking with Bill Pay
  • Mobile Banking with Mobile Deposit
  • Text Alerts
  • Mobile Wallet
  • Zelle
  • eStatements

In addition, our commercial customers can utilize FSB’s suite of business services, which can be found here.

CFPB Coronavirus Mortgage Relief Options

If you are experiencing financial hardship as a result of the Coronavirus pandemic and have concerns about how to continue paying your mortgage or rent, then you are not alone. Federal and state governments along with financial institutions, including Franklin Savings Bank, are working with individuals experiencing challenges with paying their home mortgage. The CFPB and the CSBS issued a consumer guide on mortgage relief options for homeowners with federally back loans. Visit this link to download a copy of the guide.

The Consumer Financial Protection Bureau or CFPB, has some options available to assist individuals who are struggling to pay their mortgage, rent and utilities. Click to learn more.

As always, Franklin Savings Bank is available to assist our residential mortgage customers with their loan obligation(s). Please contact Annette Slipp, Credit Manager, at 603.934.4445 or via email at Annette.Slipp@fsbnh.bank.

COVID-19 Scam Alert Targeting Older Adults

According to the NH Attorney General’s office, there are reports of scams targeting seniors with an attempt to obtain personal identifying information and assets. Here are a few scams to be aware of.

Social Security Scam

  • Scammers claiming to be from the Social Security Administration call a recipient and claim that due to a closing of the SSA offices, the recipients will be interrupted unless he or she provides personal identifying information, such as SS# or bank account number. The SSA will not call a recipient unexpectedly and ask for personal information over the telephone. If you receive this type of call, please report it to the SSA.

Medical Scams

  • Fraudsters are contacting seniors pretending to be a family member and claiming they are in need of money to treat COVID-19 symptoms. They may ask for seniors to send gift cards or cash for payment. These types of calls are known as “Grandparent scams.” If you receive this type of call, please hang up immediately.
  • Scammers are contacting individuals by telephone, email and in-person, offering COVID-19 home test kits, medicines, or vaccinations. Currently, there are no vaccines, pills, medications, or other prescription or over the counter products to treat or cure the coronavirus disease.

Stimulus Payment Scams

  • With many aging adults ready to receive their economic stimulus payments from the federal government, scammers are calling, texting, and email seniors claiming to work for federal agencies, such as the IRS, and are in need of the aging adult’s personal identifying information before the disbursement of a stimulus check. The federal agency will not call, text, or email with a request for a SS#, bank account, or other personal identifying information.

Fake Charity Scams

  • Fraudsters are contacting seniors claiming to be from a reputable charity or fictitious charitable organization, seeking donations for a variety of causes related to COVID-19. Many of these scammers will request payment in the form of gift cards or electronic currency, such as bitcoin. Be very skeptical if you receive an unexpected call from a charity requesting a donation.

CARES Act

The federal government awarded New Hampshire with $1.25 billion to assist with the COVID-19 pandemic. The state committed $35 million to households in need of financial assistance, so they could remain in their homes. To date, $6 million has been granted to families to assist with paying rent, mortgage, or utility bills. There is $28 million left which must be spent by December 31st, or it will be returned to the federal government.

If you are in need of assistance, you can apply for a grant which does not need to be paid back. The deadline to apply is December 18th. Visit the New Hampshire Community Action Agency or call 1.866.444.4211 for additional information.

Loan Payment Assistance

While our branches are open to drive-up access only, we want our customers to know that our commercial and residential lending teams are available to assist you. If you are experiencing a financial hardship related to COVID-19 that is affecting your ability to make your loan payments, please contact your loan officer. We are committed to working with you to assist in any way possible. If you are not currently experiencing financial issues, but are concerned things may change for you in the future, please contact us. We want to discuss your options with you in the event your situation should change to provide some peace-of-mind during these unprecedented times.

We want our business customers to know that we are also your resource for accessing several options available through the U.S. Small Business Administration, NH Small Business Development Center and NH Business Finance Authority. Please contact your commercial loan officer directly via their direct line or by email. You may also contact us by calling 1.800.372.4445 or 1.603.934.4445.

Be Wary of Fraud

Now more than ever, be cautious of unsuspecting criminals and fraudsters who engage in deceptive practices during national emergencies in an effort to defraud you of your personal financial information. We are carefully monitoring any potential fraudulent trends and practices through our law enforcement agencies and partners to keep our customers informed. We will communicate any suspicious fraud on our website and on social media through Facebook, LinkedIn and Twitter.

Additional Resources

Consumer Financial Protection Bureau: Read about mortgage and housing assistance and additional resources available during the Coronavirus pandemic.

Customer Support

Individuals and businesses who are affected by the Coronavirus outbreak and require assistance with their deposit accounts and loans are encouraged to contact us at 1.800.372.4445. Franklin Savings Bank is committed to working with our customers during these unprecedented times.

Please check back often for updates on the COVID-19 outbreak. We are in this together and are here to assist you!