Important Announcements from FSB
Reopening of some locations, June 1st
We are pleased to announce our plans to reopen our Bristol, Franklin (downtown location), Gilford and Goffstown offices on Monday, June 1st. The temporary business hours for these locations will be from 9:00 am to 5:00 pm. These hours will remain in affect until further notice.
To ensure the safety of our staff and customers, we will be adhering to the following precautionary measures:
- Complying with CDC guidelines for COVID-19, we are limiting the number of customers in our lobbies at any given time to enable them to follow proper social distancing protocols.
- While waiting to be served, please wait at the designated spots identified on the floor and ground by decals. Assistance will be provided to help direct customer traffic.
- We may ask you to quickly lower your face mask for identification purposes.
- Hand sanitizer will be available throughout the office and at entryways into the building. For your safety, please consider using hand sanitizer when you enter/leave our office.
- Frequently touched surfaces are regularly being disinfected throughout the day.
- Please utilize a face covering while conducting transactions in the office, or consider using the drive-up if you are unable to wear a protective face mask.
Upon entering our offices, you will be greeted by a representative from our retail team who will provide you with assistance.
CFPB Coronavirus Mortgage Relief Options
If you are experiencing financial hardship as a result of the Coronavirus pandemic and have concerns about how to continue paying your mortgage or rent, then you are not alone. Federal and state governments along with financial institutions, including Franklin Savings Bank, are working with individuals experiencing challenges with paying their home mortgage. The CFPB and the CSBS recently issued a consumer guide on mortgage relief options for homeowners with federally back loans. Visit this link to download a copy of the guide.
The Consumer Financial Protection Bureau or CFPB, has some options available to assist individuals who are struggling to pay their mortgage, rent and utilities. Click to learn more.
As always, Franklin Savings Bank is available to assist our residential mortgage customers with their loan obligation(s). Please contact Annette Slipp, Credit Manager, at 603.934.4445 or via email at Annette.Slipp@fsbnh.bank.
Our drive-up locations can accommodate most banking transactions for offices with lobbies that remain closed. Items denoted with an “*” in the following table can also be handled by phone, chat or mail.
|Routine Transactions||Special Requests|
|Check Cashing||Canadian Currency Exchange|
|Account Transfers*||Gift Card Purchase|
|Loan Payments||Savings Bond Redemption|
|Non-PIN Cash Advance||CD Renewals or Withdrawals*|
|Account Closure*||Address Change*|
|Bank Check & Money Order Purchase||Account Title Change*|
|Check Order||Legal Name Change*|
|Stop Payment*||Account Signer Change*|
|Notary Public||Account Beneficiary Designation or Update*|
|Signature Guarantee||IRA Transactions|
|Update Contact Information*||Wire Transfers|
All items in the Special Requests column can be handled at the drive-up; however, it may take additional time for us to process these requests. We may direct you to park in a reserved parking space while a member of our team assists you. For requests requiring a signature, you may elect to wait and have the documentation delivered to your vehicle, or you can return to the bank at another time to sign the documentation once it is ready.
COVID-19 Scam Alert Targeting Older Adults
According to the NH Attorney General’s office, there are reports of scams targeting seniors with an attempt to obtain personal identifying information and assets. Here are a few scams to be aware of.
Social Security Scam
- Scammers claiming to be from the Social Security Administration call a recipient and claim that due to a closing of the SSA offices, the recipients will be interrupted unless he or she provides personal identifying information, such as SS# or bank account number. The SSA will not call a recipient unexpectedly and ask for personal information over the telephone. If you receive this type of call, please report it to the SSA.
- Fraudsters are contacting seniors pretending to be a family member and claiming they are in need of money to treat COVID-19 symptoms. They may ask for seniors to send gift cards or cash for payment. These types of calls are known as “Grandparent scams.” If you receive this type of call, please hang up immediately.
- Scammers are contacting individuals by telephone, email and in-person, offering COVID-19 home test kits, medicines, or vaccinations. Currently, there are no vaccines, pills, medications, or other prescription or over the counter products to treat or cure the coronavirus disease.
Stimulus Payment Scams
- With many aging adults ready to receive their economic stimulus payments from the federal government, scammers are calling, texting, and email seniors claiming to work for federal agencies, such as the IRS, and are in need of the aging adult’s personal identifying information before the disbursement of a stimulus check. The federal agency will not call, text, or email with a request for a SS#, bank account, or other personal identifying information.
Fake Charity Scams
- Fraudsters are contacting seniors claiming to be from a reputable charity or fictitious charitable organization, seeking donations for a variety of causes related to COVID-19. Many of these scammers will request payment in the form of gift cards or electronic currency, such as bitcoin. Be very skeptical if you receive an unexpected call from a charity requesting a donation.
Franklin Savings Bank will be working with the Small Business Administration to implement the $2 trillion relief package known as the CARES Act. Click here for more details about the program and to see if you qualify.
Loan Payment Assistance
While our branches are open to drive-up access only, we want our customers to know that our commercial and residential lending teams are available to assist you. If you are experiencing a financial hardship related to COVID-19 that is affecting your ability to make your loan payments, please contact your loan officer. We are committed to working with you to assist in any way possible. If you are not currently experiencing financial issues, but are concerned things may change for you in the future, please contact us. We want to discuss your options with you in the event your situation should change to provide some peace-of-mind during these unprecedented times.
We want our business customers to know that we are also your resource for accessing several options available through the U.S. Small Business Administration, NH Small Business Development Center and NH Business Finance Authority. Please contact your commercial loan officer directly via their direct line or by email. You may also contact us by calling 1.800.372.4445 or 1.603.934.4445.
Online Banking Services
Our online banking services provide remote access to your accounts 24/7. If you would like assistance with signing up for any of these services, please contact us at 1.800.372.4445, or chat with us online by visiting fsbnh.bank.
- Online Banking – view account history, pay bills and initiate stop payments.
- Mobile Banking – check account balances, deposit checks, transfer funds and more.
- Telephone Banking – available 24/7 for account inquiries, including balances and transfers.
- Allpoint ATM Network – conveniently access cash at over 55,000 ATMs nationwide with no fee!
- Business Mobile Banking – view recent transactions, check images, pay bills and more.
- Business Online Banking – check account balances, deposit checks, view check images and transfer funds.
- CheckConnect24 – deposit checks anytime using a check scanner from the convenience of your office.
- Online Account Opening – open a checking account or a CD from the comfort of your home.
- Apply for a Loan Online – we are ready to assist you with refinancing your residential loan or apply for a home equity line of credit.
- Online Chat – we are available to answer your chat messages during normal business hours.
Be Wary of Fraud
Now more than ever, be cautious of unsuspecting criminals and fraudsters who engage in deceptive practices during national emergencies in an effort to defraud you of your personal financial information. We are carefully monitoring any potential fraudulent trends and practices through our law enforcement agencies and partners to keep our customers informed. We will communicate any suspicious fraud on our website and on social media through Facebook, LinkedIn and Twitter.
Individuals and businesses who are affected by the Coronavirus outbreak and require assistance with their deposit accounts and loans are encouraged to contact us at 1.800.372.4445. Franklin Savings Bank is committed to working with our customers during these unprecedented times.
Please check back often for updates on the COVID-19 outbreak. We are in this together and are here to assist you!