News & Updates for FSB Corporators
Forbes Magazine Ranks FSB #2 in America’s Best Banks in NH List
In July, Forbes Magazine published its 2022 list of America’s Best Banks for New Hampshire. We were delighted to claim the #2 spot! Only 2.7% of all banks nationwide were included in the rankings, based upon the results of an independent survey of 26,000 bank customers from all 50 states. This recognition is truly a direct result of the work all our employees do every day!
To identify the best banks in each state, Forbes went directly to its customers, partnering with market research firm Statista to conduct in-dept interviews of more than 26,000 U.S. citizens from all 50 states to learn more about their banking relationships. For every bank at which a participant had a checking account, each provided an overall satisfaction score and was asked if they would recommend their bank to friends or family. In addition, respondents had to answer a detailed list of questions focused on six separate facets of their banking relationship, including trust, terms and conditions, branch services, digital services, customer service, and financial advice. Scores ranged from 74.2 to 93.6 based on a scale of 1-100.
FSB Welcomes Mark Wilson as VP, Credit Manager
Franklin Savings Bank welcomed Mark Wilson as VP, Credit Manager within our commercial credit department. He joined us over the summer and brings over nine years of experience in credit analysis along with 27 years of banking experience, primarily in accounting, to his role.
In this newly created position, Wilson will manage and collaborate with a staff of credit analysts in the underwriting, administration, and maintenance of the bank’s commercial loan portfolio in adherence to loan policy. Other responsibilities will include maintenance of commercial client files, timely and efficient underwriting of assigned customer/prospect credit requests, management of a comprehensive tracking system, as well as ensure the safety and soundness of the bank’s commercial loan portfolio.
Wilson has an Associate’s degree in business management. Locally, he served on the Board of Directors and was Chair of the finance committee for the Capital Region Food Program; worked on the United Way Allocations Committee; and was a participant in Junior Achievement with elementary school students. He resides in Penacook with his wife.
13 Local Organizations receive $60,900 in grants from FSB
Franklin Savings Bank recently awarded $60,900 in grants to 13 community organizations through its Fund for Community Advancement. Representing the 45th grant cycle, this year’s recipients were the Boys & Girls Club of Greater Nashua, $5,000; CATCH Neighborhood Housing (Concord), $4,080; Circle Program (Plymouth), $7,000; Family Promise of Southern NH (Nashua), $5,000; Greater Lakes Region Children’s Auction (Laconia), $5,000; Greater Tilton Area Family Resource Center, $10,000; Lakes Region Disabled Sports at Gunstock Inc. (Gilford), $2,321; Mayhew Program (Bristol), $3,000; Meals on Wheels of Hillsborough County (Merrimack), $5,000; Merrimack Valley Boosters (Penacook), $2,500; Patriot Resilient Leader Institute (Gilford), $4,000; Sanbornton Central School, $3,000; and Webster House Children’s Home (Manchester), $5,000.
The recipients were recognized at a reception on October 5, 2022 at the Franklin Elks Event Center.
To date, the Fund has awarded 234 grants totaling a staggering $1,068,808 to support a broad range of community activities.
FSB Promotes Seven Employees
In September, we were pleased to recognize the promotions of seven employees in September!
- Brian Bozak, President & COO
- Joe Thornton, EVP – Chief Administrative Officer
- Jim DuBois, EVP – Senior Loan Officer
- Amy Rankins, VP – Human Resources Officer
- Jessica Price, VP – Controller
- Nancy Watson, AVP – Branch Manager, Boscawen
- Jon Cayton, AVP – Branch Manager, Main Office
Brian’s appointment to President & COO is part of a leadership succession plan. He joined the bank in 2016 as Senior Vice President, Chief Financial Officer & Treasurer, then was later promoted to Executive Vice President, Chief Financial Officer & Chief Operating Officer. He was elected as a Corporator of the bank in 2020.
Jim has been with FSB since 2014 in the role of SVP, Senior Loan Officer. He has oversight of the commercial lending, residential lending and credit departments. He’s a veteran banker with over 40 years of industry experience.
Joe began his career with us in 1992 as a Teller Supervisor before transitioning into other key positions in retail and human resources over a career spanning more than 30 years. In his elevated role, he will have oversight of administrative operations for retail, human resources, deposit operations, risk management and facilities.
Amy joined the bank in 2017 as an Executive/HR Assistant, then was promoted to Human Resources Officer. Her appointment to VP, Human Resources Officer is part of a succession plan for when Carol Laro, SVP, Chief Human Resources Officer, retires from the bank.
Jess started with FSB in 2008 as a part-time Teller in the Tilton office. Throughout her tenure, she has advanced into several positions in retail, deposit operations and finance. In her elevated position, she will provide oversight and support for the accounting and finance operations.
Watson has been with us since 1985 when she started as a Teller at our Bristol office. Later she transitioned into our loan operations department as a Loan Processor, then in 2009 was appointed Branch Manager of the bank’s former New Hampton office. She moved to the Boscawen office in 2011.
Cayton joined the bank in 2018 as Branch Manager of the main office in downtown Franklin. His previous banking and management experience have been instrumental in building a strong retail team at the Main Office. Furthermore, he assumed oversight of the customer contact center earlier this year.
FSB Supporting Neighbors Fund
In October, the Board of Directors approved a $100,000 donation to create the FSB Supporting Neighbors Fund. With the rising costs of gas, heat, and electricity affecting so many individuals and families, the fund was established to serve as a resource to help those in need over the winter.
If you know someone who is experiencing a financial hardship in one of the following areas, the FSB Supporting Neighbors Fund is here to help.
– Fuel for a vehicle
– Home heating assistance
– Help with paying an electricity bill
– Support paying for medication
The FSB Supporting Neighbors Fund is being administered by Lakes Region Community Services Family Resource Center and Archways Community Resource Centers. For additional information visit, fsbnh.bank.
We appreciate referrals from our Corporators!
Did you know as an FSB Corporator, you have the opportunity to be rewarded for your referrals? We offer referral cards for you to hand out to individuals for them to receive $25 when they open a new personal checking account with us. Once the new account is opened, you will also receive $25 deposited into your FSB account! To receive some referral cards, contact Dawn Beers, VP – Marketing Officer, in the marketing department.