Logo with Tagline and TM

HOLIDAY NOTICE: All Franklin Savings Bank offices will be closed on Wednesday, December 25th for Christmas. Online and Mobile banking services are available 24/7 so you can bank whenever you want, from wherever you are. Click here to learn more.

NOTICE: Due to inclement weather, all Franklin Savings Bank locations will be closed on Thursday, April 4th. Feel free to check back here, or on our Facebook and Instagram pages, for udpates. Our Online and Mobile Banking services are available 24/7 so you can bank anytime.

NOTICE: Beginning April 8th, our Central Street entrance at our Main Office in Franklin will be temporarily inaccessible. Our parking lot entrance and lobby will remain open. We invite you to use the ATM machine at our 933 Central Street, Franklin location. Or you may access cash from over 55,000 fee-free ATMs using the Allpoint Network. The Allpoint app is available for download in the Apple or Google Play Stores. https://www.fsbnh.bank/personal-banking/allpoint-atms/ 

Personal Banking

Identity Theft

Resolution Services

Identity theft is serious and costly!

An identity is stolen every 30 seconds. In fact, 1 in 3 victims of a data breach later fall victim to identity theft. If it happens to you, or a member of your household, would you know what to do about it?

We’re here to help!

FSB and Sontiq, a world-class, fully managed identity restoration service, have partnered to offer you and your family Identity Theft Resolution Services. Together we provide a comprehensive approach to identity restoration that includes three phases: Discovery, Mitigation/Resolution and Protection.

Computer Security Image

How FSB can Help

Our Identity Theft Resolution Service is managed by a comprehensive recovery service facilitated by a team of Certified Resolution Specialists who are available 24 hours a day, 7 days a week to assist you. Once identity theft has been confirmed, your case will be assigned to a Certified Resolution Specialist (CRS). The CRS will provide one-on-one support, working with you to restore your identity to pre-theft status.

 

Sontiq qualification and restoration graphic

 

If you’re an FSB PassKey customer, you will receive our Identity Theft Resolution Service for FREE! This service is also available to customers with other checking, savings or money market accounts for a $15.00 annual fee. Plus, our low annual fee covers everyone in your household, including dependents under the age of 23 who may live outside the home.

Identity theft is real and possible. We want you to take advantage of this low-cost program. If you’re interested, please call us for more details, or enroll now to sign up for coverage.

If you are enrolled in FSB’s Identity Theft Resolution Services through Sontiq and your identity is compromised, contact us at 603.934.4445 as soon as possible. If you are not enrolled, you may do so at any time.

Has your ID or financial data been breached?

Step 1: Take action now

Here are the steps to protect yourself in the event of fraud or ID breach:

  • Contact the fraud departments of each of the three major credit bureaus.
  • Get a copy of your credit report, which is free to ID theft victims.
  • Have your file flagged with a “fraud alert tag” and a “victim’s statement”. New accounts will not be able to be opened.
  • Require that the fraud alert remain in place for seven years, according to PrivacyRights.org.

Credit Report

Equifax 1.808.766.0008 or www.equifax.com

Experian 1.888.397.3742 or www.experian.com

TransUnion 1.800.680.7289 or www.transunion.com

Step 2: File a police report

Filing a police report is an important step during this process. Other steps include:

  • Contact your police department to file a report to dispute unauthorized charges and for any insurance claims.
  • Visit the FTC or call 1.877.ID.THEFT (1.877.438.4338) and fill out an ID Theft complaint, which will enter your case in the FTC’s “Consumer Sentinel” database, a nationwide list of ID theft cases.

Step 3: Close all compromised accounts

If you have compromised financial or billing accounts, close them as soon as possible and the list may be daunting. The list may include:

  • Close accounts for banks, credit card companies and other lenders, and phone companies, utilities, ISPs, and other service providers. You may need to open new accounts but this will safeguard against additional fraudulent charges.
  • Dispute unauthorized charges. The FTC offers a sample dispute letter and sworn affidavit form. This may require a sworn statement and a police report.

More Help

FDIC Tools – How to Guard against Internet Thieves and Electronic Scams

More information on Identity Theft and Data Breaches

FTC document full of sample dispute letters and other recovery procedures.

Switching Banks

Is As Easy As 1.2.3

Accessibility Toolbar

You are now leaving the FSB website.

FSB is not responsible for the content or accuracy of information, the availability or security of this linked website.

You will be redirected to

Click the link above to continue or CANCEL