PLEASE NOTE: For a better website experience, please use a browser other than Internet Explorer. NOTICE 1: Funding for the PPP Loan Program has been exhausted; however, we are still accepting applications for  PPP Loan Forgiveness.

Personal Banking

Identity Theft

Resolution Services

Identity theft is serious and costly!

Identity Theft has been the #1 consumer complaint for 7 consecutive years and there are 27,000 new victims daily. If it happens to you, or a member of your household, would you know what to do about it?

We’re here to help!

FSB and one of the nation’s premier victims’ advocacy experts, CyberScout, have partnered to offer you and your family Identity Theft Resolution Services.

Tips to Protect Your Identity

How FSB can Help

With Identity Theft Resolution Services, you will have unlimited access to a fraud specialist who will guide you through the complicated resolution process. Whether you’re confronted with a serious identity theft crisis or would like to take preventative measures in the event of a lost or stolen wallet, you can count on swift resolution. You can expect the following services:

  • Unlimited one-on-one access to a fraud specialist who will handle all the work
  • Proactive assistance after any suspicious activity
  • Comprehensive case file creation for insurance claims and police notification
  • Preparation and tracking of all vital documentation
  • Ongoing credit monitoring until there is complete resolution
  • One year of fraud monitoring of over 1000 public records databases
  • One additional year of follow-up

CyberScout Knowledge Center and Identity Theft Prevention Tips are two ­resources to bring you news alerts and a wealth of prevention tips.

Better yet, you’ll receive this service free if you’re an FSB PassKey customer but it’s also available to other FSB checking, savings or money market customers for an annual fee of $15.00 – no additional charges. Plus, that one low annual fee covers everyone in your household, including dependents under the age of 23 who may live outside the home.

Identity theft is real and possible. We want you to take advantage of this low-cost program. If you’re interested, please call us for more details, or enroll now to sign up for coverage.

If you are enrolled in FSB’s Identity Theft Resolution Services through LifeStages and your identity is compromised, contact us at 603.934.4445 as soon as possible. If you are not enrolled, you may do so at any time.

Has your ID or financial data been breached?

Step 1: Take action now

Here are the steps to protect yourself in the event of fraud or ID breach:

  • Contact the fraud departments of each of the three major credit bureaus.
  • Get a copy of your credit report, which is free to ID theft victims.
  • Have your file flagged with a “fraud alert tag” and a “victim’s statement”. New accounts will not be able to be opened.
  • Require that the fraud alert remain in place for seven years, according to

Credit Report

Equifax 1.808.766.0008 or

Experian 1.888.397.3742 or

TransUnion 1.800.680.7289 or

Step 2: File a police report

Filing a police report is an important step during this process. Other steps include:

  • Contact your police department to file a report to dispute unauthorized charges and for any insurance claims.
  • Visit the FTC or call 1.877.ID.THEFT (1.877.438.4338) and fill out an ID Theft complaint, which will enter your case in the FTC’s “Consumer Sentinel” database, a nationwide list of ID theft cases.

Step 3: Close all compromised accounts

If you have compromised financial or billing accounts, close them as soon as possible and the list may be daunting. The list may include:

  • Close accounts for banks, credit card companies and other lenders, and phone companies, utilities, ISPs, and other service providers. You may need to open new accounts but this will safeguard against additional fraudulent charges.
  • Dispute unauthorized charges. The FTC offers a sample dispute letter and sworn affidavit form. This may require a sworn statement and a police report.

More Help

FDIC Tools – How to Guard against Internet Thieves and Electronic Scams

More information on Identity Theft and Data Breaches

FTC document full of sample dispute letters and other recovery procedures.

Switching Banks

Is As Easy As 1.2.3

You are now leaving the FSB website.

FSB is not responsible for the content or accuracy of information, the availability or security of this linked website.

You will be redirected to

Click the link above to continue or CANCEL