Contact Us
Making banking local and convenient!
Customer Solutions Team
Our team is ready to assist you!
Deanna Higgins
Customer Solutions Team Manager
Email: Deanna.Higgins@fsbnh.bank
Irene Haley
Customer Solutions Team Member
Email: Irene.Haley@fsbnh.bank
Linda Steele
Customer Solutions Team Member
Email: Linda.Steele@fsbnh.bank
Abby Jewell
Customer Solutions Team Member
Email: Abigail.Jewell@fsbnh.bank
Give us a call!
The Franklin Savings Bank Customer Solutions Team is dedicated to delivering exceptional, secure, and personalized service with every customer interaction. Our mission is to build lasting trust, resolve needs swiftly and effectively, and empower our customers through thoughtful, human-centered conversations. We’re here to support, uplift, and inspire – one meaningful connection at a time.
-Deanna Higgins
Customer Solutions Team Manager
Visit in Person
We’d love to see you!
Would you prefer to visit one of our branches instead? We’d love to see you! Stop by one of our convenient locations to open an account, process your transactions, or just to say Hello!
Can’t pop into one of our branches? No problem. Our Customer Solutions Team is available to assist you by phone at 603.934.4445 or toll-free at 1.800.372.4445.
Monday – Wednesday, 8:00am – 4:30pm
Thursday – Friday, 8:00am – 5:30pm
Saturday, 9:00am – 12:00pm
You can also email us at mybanker@fsbnh.bank, or chat with us during regular business hours.
Mailing Address
Franklin Savings Bank
PO Box 339
387 Central Street
Franklin, NH 03235-0339
Fax Numbers
Customer Service Team: 603.934.0486
Business Lending: 603.934.1402
Loan Operations: 603.934.7113
Online Bill Pay Assistance
1.877.303.4649 Available 7:00am to 1:00am, 7 days a week
Routing Number
211770174
Lending Number (NMLS)
709434
Debit Card
Report an Unauthorized Debit Card Transaction: Call 603.934.4445 or toll free at 1.800.372.4445, complete the Debit Card Transaction Dispute Form, or visit any FSB office.
Lost or Stolen: 1.800.472.3272
Activation: Call 1.800.992.3808 or perform an ATM transaction or make a “debit” purchase (entering your PIN)
To Order: Stop by any of our offices for an instantly-issued debit card
Traveling?
Due to high volumes of fraudulent activity, you will be unable to use your debit card in foreign countries. Should you be traveling outside of the U.S., please let us know by completing the ‘Visa Debit Card Travel Notification’ form, by calling 603.934.4445 or toll free at 1.800.372.4445. Always remember to bring another form of payment when you are traveling.
To Report Fraud/ID Theft or Unauthorized Debit Card Transactions:
To report an Unauthorized Debit Card Transaction, you may:
– Call 603.934.4445 or toll free at 1.800.372.4445; or Visit any FSB office during business hours;
– Complete the Debit Card Transaction Dispute Form, or
– After business hours, call the number on the back of your debit card.
Receive a Fraud Alert?
If you received a message from our Fraud Prevention Center, please call 1.833.735.1891.