FRAUD PREVENTION
At Franklin Savings Bank, we strive to help educate our customers on how to best protect their financial security. As fraud becomes more prevalent, and scammers are becoming more sophisticated, it is our top priority to provide you with helpful resources, including tools and tips to help you stay vigilant and prevent fraud.
In order for you to protect yourself against fraud and scams, it is important for you to scrutinize any person or business who contacts you unsolicited and asks you for your personal or account information, usernames or passwords, or access to any of your mobile or other electronic devices. These are common ways in which scammers seek to gain access to your finances.
Franklin Savings Bank is here to help, and we encourage you to reach out to us if you ever have concern that you may have fallen victim to a scam. We are also happy to provide you with the videos, articles and helpful tips below so that you can take proactive steps in securing your identity. In addition, we offer Identity Theft Resolution Services through Sontiq. If you are interested in enrolling in this service, please contact us or click here for more information.
You may receive a call or text fraud alert from our Fraud Monitoring Service if unusual activity is detected on your account. You may be asked to confirm some information such as your name, recent transactions, the last four digits of your social security number or the last four digits of your card number. You should never be asked for your full card number, PIN number, full social security number, online banking password or any other sensitive information. If you are asked for any of these things, immediately hang up and contact us directly at 603-934-4445 or 1-800-372-4445. If you receive a call outside of business hours, and you are unsure if it is legitimate, please hang up and call the number on the back of your debit card for assistance.
To Report Fraud/ID Theft or Unauthorized Debit Card Transactions:
To report an Unauthorized Debit Card Transaction, you may:
– Call 603.934.4445 or toll free at 1.800.372.4445; or Visit any FSB office during business hours;
– Complete the Debit Card Transaction Dispute Form, or
– After business hours, call the number on the back of your debit card.
Receive a Fraud Alert?
If you received a message from our Fraud Prevention Center, please call 1.833.735.1891.