“This recognition is a direct result of the work all our employees do each and every day,” commented Ron Magoon, President & CEO. “It is truly amazing to be included in such an exclusive group of banks, and one of only three from New Hampshire to qualify. I could not be prouder of our team and the work we do to provide the best products and services delivered with exceptional customer service.”
To identify the best banks in each state, Forbes went directly to its customers, partnering with market research firm Statista to conduct in-dept interviews of more than 26,000 U.S. citizens from all 50 states to learn more about their banking relationships. For every bank at which a participant had a checking account, each provided an overall satisfaction score and was asked if they would recommend their bank to friends or family. In addition, respondents had to answer a detailed list of questions focused on six separate facets of their banking relationship, including trust, terms and conditions, branch services, digital services, customer service, and financial advice. Scores ranged from 74.2 to 93.6 based on a scale of 1-100.
Established in 1869, Franklin Savings Bank is an independent, mutually-owned community bank, offering a full array of commercial lending, personal banking and investment services. Headquartered in Franklin, the Bank has offices in Bristol, Boscawen, Tilton, Gilford, Merrimack and Goffstown. Through its wholly-owned subsidiary, Independence Financial Advisors, Franklin Savings Bank also offers investment, insurance and financial planning services. A recognized leader in providing the latest in financial services technology, Franklin Savings Bank is committed to serving the needs of businesses, families and the communities it serves, through a dedicated team of employees, a diverse line of financial products and services, and continued investment in emerging technology.